i have a number of accounts. i got email from fidelity today. i went online and found communications center and found today fidelity responded to a message i sent over 3 months ago. it says it cares very much about me. i deleted my name from fidelity's message.
From:Fidelity
To:
Topic:
Subject:Thank you for contacting us
Date:03/29/2021 1:25 PM
Dear Mr. :
Thank you for your email that was received on December 21, 2020, regarding the notification of a corporate action. We appreciate your patience while we researched the issues raised in your email. Your concerns were forwarded to the Executive Office for our review, and I appreciate the opportunity to respond.
Please accept my sincere apology for your dissatisfaction with an email you received from us regarding an optional dividend for your shares of Tri-Continental Corporation (TY) and for your difficulty reaching a representative when you called us. We understand this experience did not meet your expectations and assure you it was not our intent. We make every effort to ensure that we match call volume demand with appropriate staffing levels, and review this on a continuous basis. During certain times, increased call volume and other activity may result in longer than expected hold times.
The email you received provided a link that was intended to take you to a page on our website to provide more information about the optional dividend from TY. We regret that this experience impacted your relationship with Fidelity.
We value your comments about the email you received about this optional dividend. I assure you your comments have been forwarded to the appropriate parties. Past enhancements were driven by customer feedback such as yours, and we rely on your valuable suggestions and critiques to make Fidelity even better.
Mr. , if you have additional questions or concerns, please call us at 800-544-6666. For your convenience, representatives are available 24 hours a day, 7 days a week.
Sincerely,
Dusty Watkins
Executive Office