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More to come??? per wbCorvisa claims they have provided extensive help to an unidentified car insurance company with a previously poor customer service department. At a recent major trade show in Orlando, VP Brandon Knight shared challenges facing the insurance company. He said they had “multiple solutions running parallel together; agents had to multi-task and enter everything manually, all of which led to high drop rates, a poor customer experience and long training cycles”. The solution provided by Corvisa defined processes with seamless integration between Corvisaone, Salesforce and other third party databases so agents work from a single user interface. Corvisa also provided “built-in scripting and data capture fields, co-browsing of visual aids and real time form completion and empowered clients to help in the decision-making process”. The “car insurance company” is likely Goji, a fast growing Boston-based online auto insurance comparison shopping site that has plans to grow from 300 to 500 employees this year. I previously reported that they were a new customer. Knight has been a VP of Sales, a VP of Solution Engineering and now VP of Consulting Services, based out of Tampa. |
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