Let them eat cake!
Doesn't take DirecTV 3 days to answer a customers question.
Meanwhile the Braintrust are dumping shares almost daily now.
<< Since Sunday night, I have submitted three things to customer support and have received nothing except automated replies. I have no ticket numbers, and no way to see the tickets on their web site (tivoproduction.force.com, that is). I don't usually have time to call or chat with them during their hours, so submitting tickets is generally the way I contact them. It's worked well in the past, so hopefully these are just bumps in the road as TiVo moves to a new ticketing platform. >>
PS: 3 tickets? For a "SUPERIOR" product?