I helped my uncle complete a Power of Attorney for Waterhouse on the TDW form, witnessed all done properly and popped it into the mail and TDW claimed it never arrived. My uncle was house bound so taking him to a branch wasn't possible.
This is when I was told about going to the branch and their faxing procedurea. TD sent us a new P of A form which we completed and took to the TD Bank branch. I waited until they gave me proof it had been faxed to TDW. It worked.
When my uncle passed away April 2014 so I took all the estate paperwork, notarized Last Will etc to same branch to be faxed to TDW Estate Dept. Guess what? TD Waterhouse Estate Depart LOST all 14 faxed pages sent by the Branch at Don Mills and Lawrence. No one told me, I found out when I called for an update in mid June 2014.
This organization can be very frustrating to deal with.