InvestorVillage - FAQ

Frequently Asked Questions


Where can I learn more about your Premium Service?

Click here to see a brief overview of key Premium Member benefits.
Yes. To correct for this shortcoming, we have implemented a new feature on the right side of any given message box on the boards that allows you to resize the message box to whatever size makes reading the messages easiest for you. To use it, simply look to the right hand wall of the message box. Place your mouse over the "handle" icon and then click to grab and drag the wall to the left. This will shrink up the message box to your desired width. At this point, the setting will hold until you change it again.

Site Features


Customizing Your InvestorVillage Experience


  Can I adjust the font size of text on InvestorVillage pages for easier reading?
Yes. On your Settings Page you can choose from 10 pixels (which is actually smaller than the standard 12 pixel default found on most websites) up to 20 pixels which is fairly large.

  Can I control how wide your pages appear on my screen?
Yes. On your Settings Page you can choose between Fixed or Flexible Width. Our Fixed Width option is a rigid format that on most screen configurations comes with dark blue borders on the right and left sides of your page. Our Flexible Width option will adjust our page to match the full width of your browser window, even when you resize your window.

TIP: If you happen to be using large font (i.e., larger than 12 pixels) on a smaller screen resolution (for example, 1024X768 or 800X600) you might want to use our Flexible Width option which typically does a better job of rendering larger font sizes on smaller screens than our Fixed Width option.

  What are My Links and how do I use them?
My Links are links you can add to the top of your own personal User Bar appearing at the top of very one of our pages. This gives you easy, one-click access to pages you visit frequently throughout the day. These can be links to pages within InvestorVillage (for example, to one or more of your favorite boards) or to any other external website on the internet (such as news sites or other stock message boards). To add a link, simply click the Plus Sign in the User Bar (the User Bar is the gray bar underneath the main blue site menu). This will open a pop-up dialog box where you can then give your link a name, add the corresponding URL (web address), check the appropriate boxes depending on whether you want the link to open in a new browser window or not and whether you want the link to appear in your My Links menu, and then click "Save Changes."

  Are There Any Other Ways To Customize InvestorVillage?
Yes. From the Settings Page you can set the number of Posts Displayed Per Page on the message board, you can enable the Rich Text Editor for posts, you can turn auto-scrolling on or off, hide the message and sentiment columns on the message board, and more.


Message Board Functionality


  Can I Edit Or Delete A Post?
Yes, although the opportunity to do so depends on your membership type. Edit & Delete commands appear in the upper right hand corner of each of your posts. Free Basic Members can edit their messages within a 20 minute window from the time of posting. Additionally, Free Basic Members are allowed 5 "Lifetime Deletion Credits" (best used for those rare emergencies where, for example, you may have accidentally posted private/personal information in a public post and need to take it down immediately). If you exhaust your 5 Lifetime Credits, you will need to contact admin for further assistance. Premium Members have no such restrictions and enjoy unlimited editing and deletion capabilities. All members, regardless of membership type, are of course still bound by our terms of service.

NOTE: The ability to edit or delete one’s own message(s) is a privilege, not a right. It is offered as a convenience, allowing you to go back and correct typos or delete sensitive information (such as personally identifiable info including emails addresses and phone numbers) which you may not wish to be viewed by the browsing public. We do not tolerate abuses of these privileges. If we discover any such abuse, we will not hesitate to restrict or terminate an account.

  Can I Save A Draft of A Post I'm Working On?
Yes. Simply click the "Save Draft" button located below the message composition box between the "Preview" and "Post Message" buttons. To access a previously Saved Draft, open the "Saved Drafts" folder on the right side of the board page by clicking on the green down arrow and then clicking on the subject line for that draft, or select "My Drafts" from the View Filter drop-down menu appearing on the left hand side of your board page.

  Can I Attach Photos, Spreadsheets, or Documents To My Post?
Yes you can, by using the options in the Rich Text Editor while making a post. In the second row of buttons, the attachment buttons begin at the 4th from the left. These buttons allow you to upload images, flash files, media files (movies and audio), and downloadable files (spreadsheets, Word documents, Acrobat files, etc). Clicking on any of these buttons should give you a pop-up window with the upload options. To add a file, click on the Choose File button, navigate to the file on your hard drive and select the file. Clicking the Upload button will upload the file and give you a preview of the image, then clicking the Insert button will insert it into your post.

  Can I View Multiple Messages From One Page?
Yes you can. When logged in as a Premium Member, clicking the Plus Box ([+]) next to each headline will expand the message so that you can view the message subject, body, and several details and actions (respond, add to favs, etc). The Plus Box will then turn into a Minus Box ([-]), which will allow you to collapse the message. Clicking the Plus Box in the message board header will expand all messages on the page. This setting is remembered, so when you expand all messages, each message board you visit subsequently will default to all posts open (marking all posts as read) until you hit the Minus Box in the header bar to change that setting to defaulting to all messages being collapsed.

  Why Do You Show Who Recommended A Message?
This feature encourages greater transparency and accountability. On many competitor discussion sites where users have unlimited aliases and accounts, one abusive tactic is simply to recommend a message multiple times. We believe this practice dilutes and distorts the value of such recommendations. On our boards, not only is the number of recommendations tallied and displayed, but users can click and view the aliases of the recommenders.

TIP: InvestorVillage message lists are sortable by number of recommendations. Just click the word “recs” at the top of the list and the messages will be displayed in order of the number of recommendations received, with the most recommended message appearing first. To get back to the default message display, click on “date posted.” You can also search by entering a minimum number of recs that messages should have in order to appear in the list of results and even search by the name of the person recommending.

  Can I Search For A Specific Topic?
Yes you can. Each Message Board is equipped with powerful Search Functions. These allow users to search for posts by any combination of keyword, author, subject line, recommender, minimum recs, and dates. Searching will give you a green Results Tab, and clearing the results can be done by clicking the blue and white (X) button in the green bar. Collapsing the Search can be done by clicking “Close Search.”

  Can I Filter The Board Listing To Top Recommended Posts, Posts By My Favorite Members, or Replies To Me?
Yes you can. Filters work like very specific searches. Filters can be chosen from the View Filter Dropdown, allowing you to filter the Board Listing to the Top 100 Most Recommended Posts for a given time period, Favorite Posts, posts by Favorite Members, replies to your posts, your posts, your drafts, your deleted posts, and more. Choosing a filter produces a green Results Tab, and clearing the results can be done by clicking the (X) button in the green bar. Clicking on an Author’s name in the board post list also filters the board to posts made by that particular member.

  Can I Ignore A Member Who Bothers Me?
Yes you can. Ignoring a member can be done through the Author drop-down manu next to the Author Name on each of that member’s posts. Ignoring members is board-specific so your Ignored Members list is unique on each board. Removing a member from your ignore list can be done by clicking the X next to their name in the Ignore List drop-down located underneath the Tabs.

TIP: You can go to your "My Account" settings page and choose to ignore replies, which allows you to not only ignore the posts of ignored members but also to ignore all replies to their posts, including posts by members who are not otherwise on your ignore list.


Private Messages

  How Do I Check My Inbox?
You may click the Inbox link in the Member Tool Bar (the gray bar underneath the blue site menu bar). If there are no unread messages, the link will be green. Otherwise, it will be red with the number of unread messages in parenthesis. You may also access your inbox via the Inbox tab in the My Account section of the site.

  How do I send a Private Message to another member?
There are several ways for members to send a Private Message:

a. Click on the “Send PM” link in the Member Bar (the gray bar underneath the blue site menu bar). This will open a new window with a blank Private Message form. Be sure to enter the member’s full, correctly spelled alias into the “To” field.

b. When you are reading a message, you can click on the green arrow next to the Author’s name to open the Author Dropdown. The first option in the list is to Send PM. (Be sure to hit Send before closing the window.)

c. You can search for a particular member in the Member Directory and click on the “Send PM” link.

d. In your Inbox, you can click “Send Private Message” or you can reply to a private message sent to you.
a.  Click on the “Send PM” link in the Member Bar (the gray bar underneath the blue site menu bar). This will open a new window with a blank Private Message form. Be sure to enter the member’s full, correctly spelled alias into the “To” field.
b.  When you are reading a message, you can click on the green arrow next to the Author’s name to open the Author Dropdown. The first option in the list is to Send PM. (Be sure to hit Send before closing the window.)
c.  You can search for a particular member in the Member Directory and click on the “Send PM” link.
d.  In your Inbox, you can click “Send Private Message” or you can reply to a private message sent to you.


Favorites

  How Do I add members to my Favorite Members list?
Adding Favorite Members can be done two ways. The first way is to open the Author Drop-down menu for a given message by clicking on the green arrow next to the Author’s name and then clicking on "Add To Favs" from the list of menu items. The second is to click on the “People” tab in My Account and use the “Favorite Member” add box. The Filter Drop-down on each board page allows you to filter to posts by My Favorite Members. Additionally, if you turn notifications on, you can be alerted by PM, Alert, or through your Newsfeed of each of your Favorite Members’ posts.

  How can I add my favorite posts to My Library?
To add a post to your "My Library" for easy future reference, click on the “add to library” command appearing at the bottom of any open message (to the right of the “e-mail to a friend” and “printer friendly” commands). You may view posts added to your library two different ways. One is to use the Board Filter to show only My Favorite Posts. The other is to click on the My Library tab in My Account.


My Boards

  What is My Boards and how do I use it?
The "My Boards" tool allows you to build a convenient list of links to the message boards you follow at InvestorVillage. This feature also displays other useful information, including the number of new messages posted to a given board since you last visited it, as well as a link to the last message you read on a given board. Real-Time Stock Quotes are displayed to Premium Members. If you click the green My Boards link in the upper left hand corner of your page, this will open a pop-up window that you can leave open on your screen, even if you visit other websites (you can also resize the pop-up window as needed). You can also access an "in-page" version of My Boards by clicking on My Account in the blue menu bar. You can add boards by company name or symbol in either of these views, and delete boards by clicking the red x to the right of each link. Alternatively, when you are viewing a given board that is not yet on your My Boards list, you add it by clicking the shortcut "Add To My Boards" link in the right-side menu above the board Search tool.


Member Directory

  Is there a way to find other InvestorVillage members who follow the same stocks I do even if they don't post on the boards?
Yes. Go to the Member Directory and search for members who Post On or Follow your stock symbol. You can also search member profiles by age, gender, and location.

  Why are many of the profiles in the member directory missing or not available?
a.  the member you are looking up has not yet filled out a profile
b.  the member is sharing his/her profile only with a select group and you are apparently not in that group.
You might politely ask (via private message) to be included in his/her group—but don’t be offended if you never get a reply.

  I wanted to put my personal contact info in my profile, but you don’t provide fields for name, address, phone number or anything like that. Why not? And is there any chance you might consider adding that?
We designed the member "Profile" feature specifically so as not to actively solicit personally identifiable information, such as real name, address, phone number or email address. After all, many users are rightly concerned about their privacy. However, we have left an open-ended catch-all box called "Additional Information" where a member, in their sole discretion, may add whatever information they are comfortable sharing with other people.


Passwords

  Where can I change my password?
You can change your password on the Account Details page.


Questions About Billing


Pricing

  How much does an InvestorVillage Membership cost?
New registrants can sign up for a Monthly or Yearly Premium Membership plan. Each plan comes with a 7-day risk free trial. You may cancel at any time during the trial period and your card or PayPal account will not be charged.

The Monthly Plan costs $8.99/mo. This is a recurring fee. The monthly billing cycle starts on the day immediately following the 7-day trial period and will recur on the same day of each subsequent month. Monthly Plan Members may cancel at any time before the next billing cycle starts to avoid being billed for the following month. For more information, please consult the Membership Fee section of User Agreement.

The Yearly Plan: For members who choose to pay for the year in advance, we offer a yearly membership plan for $71.88, which when divided by 12 months comes to an average cost of $5.99 per month - in other words, a savings of 33% when compared to the monthly plan. This is a recurring fee as well. The yearly billing cycle start on the day immediately following the 7-day trial period and will recur on the same day of each subsequent year. Yearly Plan Members may cancel at any time before the next billing cycle starts to avoid being billed for the following year. For more information, please consult the Membership Fee section of User Agreement.


Billing Information

  Where can I change my Billing Information?
You can update your billing information on your Account Details page, or by contacting customer support via our toll-free number, 888-222-7309, or by using the Chat window located on the lower right hand corner of the Account Details page.


Canceling Your Account

  How do I cancel my Account?
You may cancel your account from the Account Details page, or by by contacting customer support via our toll-free number, 888-222-7309, or by using the Chat window located on the lower right hand corner of the Account Details page.


Questions About Site Policies


Abuse Reporting

  How do I report another member for suspected violations of the InvestorVillage User Agreement?
a.  CLICK THE “REPORT ABUSE” TEXT LINK: If you read a message which you believe violates our User Agreement, just click on the “report abuse” text link. In the pop-up window, add your comment/report and click send. We will then review the message and take appropriate action (which could include deleting the message from the board, sending the reported member a warning via private messaging, posting a warning to an unruly board or group, etc.)

b.  EMAIL US: If you see activity or behavior by one or more members on the site that you believe violates the User Agreement, you may email us at admin@investorvillage.com . Be sure to include the name(s) of the member(s) you are reporting as well as the message #(s) of any abusive posts.

  I’ve reported people on other sites, but nothing ever happened. What can I expect here?
InvestorVillage administrators will give serious consideration to suspected violations of the User Agreement brought to our attention. While you may not always agree with us, you should understand we will make every effort to act in a timely, fair and reasonable manner. Ultimately, any disciplinary decision/action will be made according to our sole discretion.


One Alias Policy

  I picked a really stupid alias when I signed up. Can it be changed, please?
As a general rule No. Please don’t take this personally but we strictly enforce our one-alias policy in an effort to deter abusive behavior on our boards. We allow only one alias per account for the life of the account (even if it is terminated for some reason and renewed at a later date). However, as with any rule there are exceptions. If you feel that you have a valid reason to change your alias, please contact admin@investorvillage.com with your request and based on a review of the situation, the change may be allowed.

Also, if you have not posted any messages and therefore have not yet established a public persona on our site, you may change your alias from the Preferences page.


Terms of Service

  Where Can I Find A Copy of the User Agreement?
You can find a copy of our User Agreement here.


OTHER QUESTIONS


Requesting A Board

  Can I request a message board for a stock you don't already have a board for? If so, how do I do that and how long should I wait for the board to go up?
Yes, you may request a message board for any stock we don't already have in our system. We do everything we can to get a board up and running as soon as possible. Usual wait time is anywhere from a few hours to a couple of days, depending on when we receive the request. Requests made during off-hours (such as late at night or weekends) will usually take longer to process.

TIP: IV Premium users can create new stock messages board by clicking the “Add a Board” command, entering the appropriate stock board and clicking “Create New Board.”


Generating Discussion On a New Board

  I’ve recently requested a new board for a microcap company. What can I do to get more people to start talking with me?
Consider doing one or more of the following:
a.  share a link to the board with other serious investors you think may be interested in discussing the stock

b.  share your own research on the new board—this is a great way to introduce the stock to other InvestorVillage users—you never know who may decide to join you; and

c.  if you are really feeling adventurous, contact the company, particularly their Investor Relations (IR) representative, and let them know we have a moderated board where their shareholders are welcome to come to discuss the stock.


SEC Violations

  How do I report someone for suspected violations of SEC rules and regulations?
We hope you never have to do this. But if you do, you can go here.

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